As the modern model of IT support, managed services continue to grow in popularity. Why? Because they give businesses the opportunity to outsource each and every IT need that they may have.
Doesn’t that sound like a good deal to you?
Maybe – perhaps you’re still unsure about what managed services specifically include. After all, the term itself seems a little general.
Why Should Your Dallas IT Services Be Managed?
This is one of the most common questions we get asked.
It’s a good question. “Managed services” is a common term that’s used a lot but isn’t strictly intuitive to those outside the IT industry.
So, let’s clear it up – managed IT services take care of everything IT-related for your organization, proactively preventing problems instead of fixing them after the fact. Simple as that. You should have Dallas IT services that provide this service for you.
The type of outsourced IT support you’re likely most familiar with can be referred to as “hourly IT support”. This type of support fixes IT problems after they occur, and charges by the hour.
Managed IT Services are generally considered to be a more effective model. In practice, instead of waiting for something to go wrong and stepping in to correct it, an IT company that provides Managed IT Services takes on all the responsibilities of a traditional in-house IT department. This means working to prevent issues from happening in the first place.
What Should Your Fully Managed Dallas IT Services Include?
- Support Services
These are the traditional Help Desk features, such as a helpline, ticketed support, or even an online support portal. Support services get offered in tiered models, typically provided in blocks of hours or unlimited time frames. Layered models regularly get offered in bundled, On-Demand or On-Site, support packages.
- Cloud Services
Moving to the cloud is as necessary as it is challenging. With an IT company’s assistance, your team can harness the strategic advantages offered by the cloud — efficiency, agility, and scalability — without taking on any risks that come with a poorly planned and executed migration. Your Dallas IT services can manage cloud infrastructure by standardizing interactions between cloud environments. It also allows greater control over specific services to outsource while achieving interoperable cloud infrastructure management between consumers and service providers.
- Modern Phone Systems
Traditional phone systems are a thing of the past. Landlines are expensive, rigid and inconvenient, which is why many businesses opt to modernize their services by merging them into a unified system. Modern communications solutions use cloud technology to make calls instead of a traditional phone line, granting you greater connectivity, more features, and reduced costs. This service covers the merging of data, voice, and video on the same IP Network. Along with that comes a managed contact center. The center will combine two sections into one. On one side there are the traditional call center features. On the opposite side, is the intelligent IP call routing, integrating email, phone, web, IM, and fax.
- Networks & Infrastructure
It doesn’t matter how new and expensive your desktop computers are if they’re not connected to anything. Especially given the prevalence of cloud computing in today’s business world. Whereas at one point, locally-stored data on desktop computers that weren’t connected to a network were “good enough”, these days it’s more likely than not that you’re storing data in the cloud. That means a functional network is a must. Networks and Infrastructure management includes IP Virtual Private Networks widely used for secure, high performance, cost-effective networking. When handled it eliminates the cost of maintaining a data center via a Service Level Agreement (SLA), as Wide Area Network (WAN) and Local Area Network (LAN) services do.
- Security Services
Perhaps more than any other IT service that you could have managed, security is likely the most valuable. Unlike printers or communications, security requires ongoing monitoring and maintenance, all of which can best be delivered as a managed function. Managed Security Services are network security services that get outsourced to a service provider. The “defense-in-depth” functions include 24/7 monitoring and management of firewalls and intrusion detection systems. Your IT company will also respond to emergencies, performs security assessments and security audits, oversees patch management and upgrades.
Are Dallas IT Services The Right Choice For You?
Which type of service is right for you depends on what you need out of your technology in terms of uptime and efficiency, what your technology budget looks like, and how technology issues could potentially impact things like security and compliance.
Before you think about going through the stress of trying to find a computer technician or even a computer engineer to support your network and technology infrastructure, speak with a local managed IT services company.
Ask some questions about the services they offer, what their prices are and other concerns you may have. When you find the right Dallas IT services– a reliable partner who will work with you – you’ll see the benefits first hand.
Contact our experts at Data Magic to start fully managing your IT services, call (469) 635-5500 or click here to speak with our representatives.